Refund & Returns Policy
Last updated: 13 July 2026
1. Our Approach
At Doc's Plastic and General, we want you to be happy with your purchase. This policy explains how returns, exchanges and refunds are handled for goods bought in-store or collected after a phone or WhatsApp order. This policy is intended to work alongside your rights under South Africa's Consumer Protection Act, 2008 (CPA).
2. Proof of Purchase
Please keep your till slip or order confirmation. We are able to process returns, exchanges and refunds faster when proof of purchase is provided.
3. Returns & Exchanges
Unless a product is faulty or was not as described, we are happy to consider a return or exchange within 7 days of purchase, provided that:
- The item is unused, unopened and in its original packaging;
- The item is in a resaleable condition;
- Proof of purchase is provided.
4. Faulty or Defective Goods
If an item is faulty, damaged, or not fit for its intended purpose when you receive it, please bring it back to us with your proof of purchase as soon as possible. In line with the CPA, we will repair, replace, or refund the item, at your choice, where the goods are found to be genuinely defective.
5. Items That Cannot Be Returned
The following items cannot usually be returned, unless faulty:
- Opened or used baking ingredients and other consumable/food items, for hygiene and food-safety reasons;
- Items made, cut, mixed or specially ordered to a customer's specific request;
- Items without proof of purchase.
6. Catering Orders
For indoor and outdoor catering orders, please speak to us directly about cancellation and change timelines, as these are arranged individually depending on the size and date of your event.
7. How Refunds Are Given
Where a refund is agreed, it will usually be given via the same payment method used for the original purchase, unless otherwise arranged with you in-store.
8. Contact Us About a Return
To arrange a return, exchange or refund, please contact us or
visit us in-store:
Phone / WhatsApp: 078 101 5394
Email: plasticandgeneral@gmail.com
Shop 12, Harbour View Super Spar, Corner Sinclair & Daly Road, Port Shepstone, 4240
Nothing in this policy limits your rights under the Consumer Protection Act, 2008.