Privacy Policy
Last updated: 13 July 2026
Doc's Plastic and General (Pty) Ltd ("we", "us", "our", "the Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
1. Who We Are
Doc's Plastic and General (Pty) Ltd is the "responsible party" for personal information collected through this website and through our dealings with you in-store, by phone, WhatsApp or email.
Shop 12, Harbour View Super Spar, Corner Sinclair & Daly Road,
Port Shepstone, 4240, KwaZulu-Natal
Email: plasticandgeneral@gmail.com
Phone / WhatsApp: 078 101 5394
2. What Personal Information We Collect
This website is primarily informational — it is not an online shop and does not process payments. We may collect personal information when you:
- Contact us by phone, WhatsApp or email to ask a question, place an order for collection, or arrange catering;
- Visit our shop and interact with our staff;
- Click a link (such as "Chat on WhatsApp" or "Call Us") that opens a messaging or calling app on your own device.
This may include your name, phone number, email address, and details of the products or catering services you enquire about. We do not knowingly collect banking or payment card details through this website.
3. How We Use Your Information
We use personal information only for legitimate business purposes, such as:
- Responding to enquiries and providing quotes;
- Preparing orders or catering arrangements you have requested;
- Communicating with you about your order or enquiry;
- Complying with legal, accounting or tax obligations.
4. Legal Basis for Processing
We process your personal information because it is necessary to respond to your request, to take steps before entering into a transaction with you, to comply with a legal obligation, or because you have given us consent (for example, by messaging us on WhatsApp).
5. Sharing of Information
We do not sell or rent personal information. We may share limited information with trusted service providers who help us run our business (for example, accounting or delivery/courier services), and only to the extent necessary for them to perform that service. We may also disclose information where required by law.
6. Data Security
We take reasonable technical and organisational measures to protect personal information in our care from loss, unauthorised access, disclosure or misuse.
7. Retention
We keep personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (for example, tax record-keeping requirements).
8. Cookies & This Website
This website does not use advertising or tracking cookies. It may use basic, essential technical functions (such as remembering that you closed the mobile menu) that do not identify you personally and are not shared with any third party.
9. Your Rights Under POPIA
You have the right to:
- Ask us to confirm what personal information we hold about you, and request access to it;
- Ask us to correct or update inaccurate or outdated information;
- Ask us to delete personal information we no longer have a valid reason to keep;
- Object to the processing of your personal information in certain circumstances;
- Withdraw consent, where processing is based on consent (for example, opting out of further WhatsApp messages).
To exercise any of these rights, please contact us using the details in Section 1.
10. Complaints
If you are unhappy with how we have handled your personal information, you may lodge a complaint with South Africa's Information Regulator:
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we
handle your personal information, please contact us:
Email: plasticandgeneral@gmail.com
Phone / WhatsApp: 078 101 5394